Account & Data Deletion — Nivasa Advisor
How to request deletion
If you have an account on the Nivasa Advisor app and would like to delete your account and the data associated with it, please submit a deletion request using the form below with your registered details. Our support team will verify the request and contact you on your registered phone number / email before processing it within 30 days.
Alternatively, you can email support@nivasafinance.com from your registered email address with the subject "Delete my Advisor account" and include your registered phone number and full name.
What gets deleted
Upon successful verification, the following data tied to the account will be permanently deleted:
- Profile information (name, email, profile photo, address)
- Phone number and login credentials
- Bank account and payment details
- App preferences, language settings, and device tokens
What may be retained, and why
Because Nivasa Advisor is a regulated financial-services platform, certain records must be retained even after account deletion to comply with Indian law (including but not limited to RBI guidelines, the Income Tax Act, the Prevention of Money Laundering Act, and KYC norms):
| Data | Retention period | Reason |
|---|---|---|
| KYC documents and identity proofs | Up to 8 years after the last transaction | RBI / PMLA compliance |
| Records of completed lead transactions and commission payouts | Up to 8 years | Tax & audit obligations |
| Transaction logs and audit trails | Up to 8 years | Regulatory audits |
| Anonymised / aggregated analytics | Indefinite | Cannot be linked back to the user |
These retained records are stored securely, are not used for any active processing, and are accessible only to authorised personnel for compliance purposes.
Submit your request
Please complete the form below. All fields marked required must be filled in for us to process your request.
Questions
For any questions about this process, contact support@nivasafinance.com.